As we continue our efforts to deliver consistent excellence, I am always eager to hear your own personal experience of working with Stanton House – negative or positive. Our commitment to this fuelled my change of role back in 2016 to be entirely preoccupied with the customer experience we deliver. I look forward to hearing from you.
Nick Eaves - Chief Customer Officer
When we set Stanton House up in 2010, we had a very clear intent to differentiate the business through the quality of the customer experience we deliver. We feel the same way today that we did on day one, that the recruitment industry would benefit from a clearer customer focus and through prioritising longer-term relationships.
Only recruit into Stanton House people who are aligned to our values of Integrity, Energy & Ambition.
Maintain consistently high standards through rigorous documentation of the best practice required to deliver an exceptional end to end Customer Experience.
The ability of our people to follow a best practice process is critical to delivering an exceptional Customer Experience.
Remember never to underestimate what a big deal it is for people to change jobs – permanent or interim.
We must execute our part in the recruitment process with integrity and diligence at all times. Always remember that the job is much, much more about listening than talking.