Request A Précis – Shared Service Centres Fail Because They Lack Strong Leadership
Posting date:03 May 2018
We brought together a group of senior finance leaders to discuss the reasons that Financial Shared Service Centres (FSSC) fail.
Whilst cost reduction is often the most important driver behind implementing a shared services model there are many other considerations including improved customer experience, business intelligence and accuracy of processing.
Regardless of the reasons for implementing an FSSC it was tabled that ‘quietly succeeding’ often represents the biggest success. Whilst poor performing centres will often be lambasted, high performing centres are unlikely to receive the praise they deserve. Participants agreed without exception that an effective leader is pivotal to garner engagement from the business and ensure continued success.
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