Proud Co-Founder of a business committed to both high performance and delivering exceptional customer experiences. We believe that consistent customer excellence is the path to building long-term, trusting relationships and this is what drives outstanding performance. As Chief Customer Officer, I drive our approach to collecting customer feedback and myself and the team figure out ways to improve the customer experience.
I am passionate about creating a work environment where our people love what they do and operate in teams of people with as shared a commitment to our Purpose and Values. Highly engaged and motivated colleagues who really care are essential to delivering a brilliant experience to our Customers.
Outside work, treasured time with family dominates. I love reading and listening to smart people on engagement, customer experience, economics, business in general.
My blogs
Delivering Exceptional Experiences
"I have known Kate for years and she has always invested time to develop the relationship even when I am not looking for a new role. Now that time has come it has led to a much easier and in depth conversation around what that next role should look like."
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