Our UK Specialisms
Creating exceptional customer experiences
Our Purpose is to build trust and long-term relationships through delivering exceptional customer experiences.
‘Customers’ for us are ‘candidates’ as well as ‘clients’. We treat all customers with courtesy and respect and we do what we say we are going to do. We challenge the common flaw in the Recruitment experience of candidates being treated as a commodity.
We are good listeners and we are obsessed with obtaining feedback from our customers. We have a Chief Customer Officer – a Board Appointment entirely preoccupied with and accountable for the customer experience.
Read more about our commitment to our customers and how your feedback is central to helping us realise our Vision to, ‘Achieve outstanding performance through the delivery of exceptional customer experiences.’
Our customers are happy and would recommend us
Irrespective of the ultimate outcome in supporting your job search, or filling your vacancy, we are committed to ensuring that we deliver significant value, and that we create an exceptional customer experience.
‘Exceptional’ is a high bar, and we don’t always reach it. But we do measure it and we strive to learn and improve as we listen to our customers.
Although we’re hugely proud of the level of Customer Satisfaction and our world-class** Net Promotor Score, we will continue to refine our approach based on your feedback.
Learn more about how we measure customer satisfaction and who we work with in our case studies here:
* Candidate NPS 12 month rolling average to June 2023
**Over 70% is considered world-class, according to global standards
Matching organisations with exceptional specialist talent
We help organisations to innovate, transform and grow by matching specialist talent with job opportunities both on technical as well as behavioural fit. We deliver end-to-end projects with beautifully crafted teams.
In the UK, we help organisations find the very best Permanent and Interim Accountancy & Finance, and Change & Transformation professionals. We deliver both specialist recruitment and Managed Solutions (Outcome based Statement of Work Delivery) across all industry sectors; from multinationals to SMEs and start-ups.
Where to find us
From our offices in London, Reading and Chicago, we help organisations across Europe and the US find exceptional specialist talent from across the globe.
Our joined-up international teams work together to understand the issues and opportunities you face in the ever-changing world of work. With their deep technical and local market expertise, our consultants offer expert hiring and career advice within niche professional specialisms.