Technical Account Manager

The Role

Key Responsibilities

• Own and manage the full technical post-sales lifecycle from onboarding through to ongoing optimization
• Lead customer onboarding, deployment, integrations, and implementation
• Act as the primary technical point of contact for enterprise customers
• Troubleshoot complex technical issues and ensure fast, effective resolution
• Drive platform adoption and ensure customers are successfully scaling usage
• Translate customer needs into actionable product and technical insights
• Partner cross-functionally with Product, R&D, Customer Success, and Sales
• Build strong relationships with both technical and business stakeholders
• Support retention and expansion by ensuring customer value realization
• Help design and implement post-sales processes, playbooks, and best practices

About You

• 5+ years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or similar roles
• Strong technical background with the ability to understand complex systems, architectures, and integrations
• Proven experience working with B2B customers
• Experience owning technical customer engagements end-to-end
• Strong troubleshooting and problem-solving skills
• Experience collaborating cross-functionally with Product, R&D, and Sales
• Understanding of penetration testing or vulnerability management (strong advantage)
• Familiarity with AI / LLM / prompt engineering concepts (preferred)

Skills & Attributes

• Excellent communication skills with the ability to engage both technical and non-technical stakeholders
• Strong analytical and problem-solving mindset
• High level of ownership and accountability
• Ability to manage multiple customers and priorities simultaneously
• Comfortable operating in a fast-paced, unstructured startup environment
• Team-oriented with a proactive, “get things done” approach

Why Join?

• Opportunity to build and own the technical post-sales function as a founding TAM
• Direct impact on customer success, retention, and revenue growth
• Close collaboration with a world-class founding team, engineers, and product leaders
• Ability to create processes, playbooks, and customer engagement strategies from scratch
• Exposure to cutting-edge AI and cybersecurity technology
• Competitive compensation package including meaningful equity
• The chance to be part of a high-growth, investor-backed cybersecurity startup