Opportunity description
Job Title: SVP Customer Success
Job Location: New York, NY (on-site)
Compensation: $250,000 base salary
A high growth cybersecurity vendor is hiring a senior customer success leader to scale post sale strategy, strengthen retention and expansion, and elevate the end-to-end customer experience across enterprise accounts.
What You’ll Do
• Lead and grow a high performing customer success organization across onboarding, adoption, renewals, and expansion
• Build the operating cadence, metrics, and forecasting to drive retention and net revenue growth
• Partner closely with Sales, Product, and Support to improve customer outcomes and voice of customer feedback loops
• Develop executive relationships with key customers and act as a senior escalation point
• Hire, coach, and develop leaders and frontline managers to support scale
What You Bring
• Senior leadership experience running Customer Success for a B2B SaaS or security technology company
• Proven track record improving retention, renewals, and expansion in enterprise accounts
• Strong operational rigor with clear KPI ownership and forecasting discipline
• Executive presence with the ability to influence C level stakeholders internally and externally
• Experience building teams and processes through a growth phase
Why This Role?
This is a visible leadership role with direct impact on revenue and customer outcomes at a company in a fast-moving security market.
